FAQ
General
What are the next steps once I have placed my order?
You will receive an order confirmation email and can relax and wait for the order to be delivered.
We receive the order, send the order to our warehouse and
the package with your order will be packed. At the next
Every day, the package will be shipped and delivered to you within 1-2
delivered in days.
pay
Which payment methods are accepted?
The following payment options are accepted: PayPal, credit card,
Apple Pay, Amazon Pay, Bancontact, EPS, Google Pay, iDEAL, Shop Pay, Klarna
(Instant bank transfer)
Are my order details secure?
Our shop is verified and encrypted, therefore your data is
secure. Credit card details or other payment details are sent directly to you
Provider entered, so we have no access to yours
Payment details.
Will I receive an invoice for my order?
Yes, of course!
You will receive a proper invoice by email
VAT shown as well as a detailed list of the products you purchased.
Return
How can I return my order?
We cover return shipping costs for all items.
For articles, you have that
Possibility to return the package free of charge using the return label sent by us by email.
We only accept returns of items in unused condition and in their original packaging.
Simply send us an email to office@vemo.at. You will then receive a return label and can easily return your order
Shipment
How much will be charged for shipping costs?
The following shipping costs apply. All prices per shipment and per packaging unit.
AT € 5.00 / DE € 10.00 / CH € 30.00
Valid
for small goods that can be sent via parcel service (size
up to max. 120 x 60 x 60 cm and 31.5 kg (according to DHL guidelines).
How long does delivery take?
The products are usually delivered on the day of the order, but at the latest
shipped the next business day. The package will arrive in 2 – 3 working days
delivered to your address.