Right of withdrawal

Right of withdrawal

You have the right to cancel the concluded contract for goods or services within fourteen days without giving reasons. The cancellation period for goods begins with the receipt of the last delivery intended for the usability of the corresponding product. For services, the cancellation period begins on the day the contract is concluded.

If you exercise your right of withdrawal, you can do so by email OFFICE@VEMO.AT or by letter with a clear statement of your decision to withdraw from this contract.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke a contract, all payments already made to us will be refunded to you within fourteen days of receipt of the declaration of revocation using the same payment method that was used for the previous payment. Another means of payment for the repayment can be agreed if necessary.

In no case will any fees be charged for the repayment.

After receiving the declaration of cancellation, VEMO GmbH, which organizes the transport, will provide you with precise information on how to collect the relevant goods.

If you have requested that a service be started within the stated right of withdrawal, an appropriate amount must be paid which corresponds to the services already provided compared to the total scope specified in the contract.

The right of cancellation does not apply if the service has been fully provided if the service was started at your express request before the cancellation period expires and you have confirmed that you were aware of the loss of the right of cancellation if the contract was fully fulfilled before the cancellation period expired.